Refund policy

We want you to love what you ordered, but if something is not right, we're here to make the return/exchange process as smooth as possible for you. Here's our return and exchange policy for items purchased from GARLUXE:

• Free Returns/Exchanges : You can return or exchange items for free within 7 days from the date of delivery if they are in unused condition, with original tags, and the packaging bag intact. Please remember that for multiple item exchanges, each item needs to have a separate request selecting preferred size and colour. Refund will be processed within 7 to 10 days.
• Post 7 Days : After 7 days, we regret that we won't be able to facilitate exchanges or returns for any reason. Your understanding in this matter is greatly appreciated. 
• One Time Exchange : Even within the 7-day window, we allow exchanges only once. We kindly request that you choose your size or color thoughtfully during the initial exchange, as we do not offer a Return/Exchange policy for exchange orders. We truly appreciate your understanding in this matter.
• Received a Damaged or Incorrect Product : In the rare event that a product you've ordered arrives in poor condition, is damaged, defective, or differs from what you ordered, you can initiate an exchange request directly on our website. Please make sure you highlight such cases within 7 days from the date of delivery.